Business Objects Dimensions Licensing 

Program Description:  An open license program (OLP) based on a rolling eight-quarter period in which Business Objects tracks points cumulatively for the customer.  Each product is assigned a point value which determines the customer’s discount level.  This level is set by the initial order and will change as the customer accumulates more points. Once they reach the next point level, Business Objects will automatically re-tier the customer so they can enjoy better discounts on subsequent purchases.  There is no minimum requirement to enter into the program and there is no reorder minimum.

What is a Rolling Eight-Quarter Period?: Points earned through orders are accumulated over an eight quarter period. After nine quarters, points earned in the first quarter are dropped and your points are rolled forward into the ninth quarter (always keeping the pricing based on eight quarters). After the 10^th quarter, points earned in the second quarter are dropped and so on.

Discount Tier	Minimum Points For Initial Order
A	1
B	1000
C	3000
D	5000
E	12000

Deliverables:  License certificates are shipped to the customer within 2 weeks of the order being placed.  The enduser should hold onto the licenses and make note of the customer number printed on the licenses.  A Welcome Kit is sent out with the initial order only, which includes software and documentation as well as the license certificate.

Maintenance:  The ‘Software Updates’ subscription program automatically provides the customer with access to all major and minor upgrades and maintenance releases for the covered period. SU is only available in a 1 year option and can be purchased at any time as long as the customer’s license is at the current version. The SU subscription expires exactly 1 year from the date of purchase.

Tech Support:  Crystal Technical Support is available in single case and 5 case options. Both options expire 1 year from date of purchase.